Shipping policy

Shipping & Delivery Policy

Last Updated: 28th March 2026

Thank you for shopping with Fixly. This Shipping & Delivery Policy explains how orders placed through the Fixly web app are processed, shipped, and delivered.

By placing an order on Fixly, you agree to the terms outlined below.

1. Order Processing

All orders placed on STROIT' are processed promptly to ensure fast delivery.

  • Orders are typically processed within 0–24 hours after confirmation.

  • Orders placed after 8:00 PM may be processed on the next business day.

  • Once an order is successfully placed, customers will receive an order confirmation via WhatsApp, SMS, or Email.

2. Delivery Coverage

STROIT' currently delivers to selected serviceable areas.

Delivery availability depends on:

  • Product availability

  • Service technician availability

  • Delivery partner coverage

If your address falls outside our delivery zone, the order may be cancelled and refunded automatically.

3. Estimated Delivery Time

STROIT' operates as a fast-commerce platform, aiming to deliver plumbing products and services quickly.

Estimated delivery timelines:

Order Type Estimated Delivery Time
Plumbing products 30 minutes – 4 hours
Scheduled plumbing services As per selected time slot
Bulk or large orders 1–2 business days

Delivery timelines may vary due to:

  • Traffic or operational delays

  • Weather conditions

  • High demand or order volume

4. Shipping Charges

Shipping charges may vary depending on:

  • Delivery distance

  • Order value

  • Product size or weight

Typical structure:

  • Free delivery on orders above ₹2000

  • Standard delivery charge: ₹30

The applicable shipping charges will be clearly displayed at checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive real-time updates through WhatsApp, SMS, or email notifications.

Customers may contact STROIT' support for any delivery-related queries.

6. Damaged, Missing, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Incorrect

  • Missing from your order

Please report the issue within 24 hours of delivery.

You may be asked to provide:

  • Order ID

  • Photos of the product

  • Description of the issue

After verification, STROIT' will arrange a replacement, refund, or appropriate resolution.

7. Failed Delivery Attempts

Delivery may fail if:

  • The customer is unavailable

  • The delivery address is incorrect

  • The contact number is unreachable

In such cases, Fixly may attempt re-delivery. Additional delivery charges may apply depending on the situation.

8. Service Appointments

For plumbing services booked through Fixly

  • Technicians will arrive within the selected time slot.

  • Minor delays may occur due to travel time or extended previous service jobs.

Customers will receive status updates prior to technician arrival.

9. Order Cancellation

Orders may be cancelled:

  • Before dispatch for product orders

  • Before technician dispatch for service bookings

Once the order has been dispatched or the technician has started traveling, cancellation may not be possible.

10. Contact Information

For any shipping or delivery-related queries, please contact:

STROIT' Customer Support
Email: stroitofficial@gmail.com
Phone / WhatsApp: +91-9528776550

If you'd like, I can also prepare three other legally important policies for FIXLY:

  • Return & Refund Policy

  • Cancellation Policy

  • Privacy Policy